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Recall Information

2012 HEATED JACKET RECALL

Columbia is voluntarily recalling 7 styles of heated jackets sold worldwide by major retailers, sporting or outdoor stores, ecommerce sites, and Columbia retail stores and ecommerce sites between May 2012 and January 2013. View the joint press release we issued with CPSC and Health Canada.

A small number of the 2012 Columbia heated jackets may contain a heated inner wrist cuff component with a manufacturing flaw that may cause an electrical short to occur, giving rise to a potential burn risk. The safety of our consumers is always our top priority.

If you purchased any Columbia electric jacket(s) between May 2012 and January 2013, please immediately compare your jacket to the information here to determine whether it is subject to this recall.

If you believe your jacket is subject to this recall, or if you are unsure, please immediately discontinue using the jacket, disconnect both batteries from the electrical connections inside the battery pouches, and call one of the following toll-free recall hotlines:

Country Phone number Country Phone number
Austria 0800 802181 Japan 0800-222-2097
Belgium 0800 265 65 Korea 003-0813-2840
Canada Cell 1-866-201-9073 Lebanon 961-4-540840
China (Northern) 10-800-713-1516 Netherlands 0800 022 0116
China (Sothern 10-800-130-1447 Norway 800-12 018
Czech Republic 800 040 400 Philippines 1-800-1-116-1202
Denmark 8088-8608 Poland 00800 141 0103
Finland 0800 915 763 Romania 0800 895 908
France 0800 912 910 Russia 8-800-100-6948
Germany 080018 18 552 Spain 900-838 108
Greece 00800 1809 204 8400 Sweden 020-792-058
Hong Kong 800-906-148 Switzerland 0800 898 597
Hungary 06-800-20090 Taiwan 00801-14-7055
Indonesia 001-803-015-204-6092 Turkey 00800 8529 5223
Ireland (Northern) 0808 234 1630 UAE 971 (4) 3504444 ext. 664
Ireland (Sourthern) 1-800-550-304 United Kingdom 0808 234 1630
Israel 1-809-494 171 United States 1-866-201-9073
Jordan 961-4-540840    
Kazakhstan 8-800-333-3511    
Italy 800 787 118    

A representative will assist you in determining whether your jacket is subject to this recall and, if so, will register you for the recall and provide instructions for returning your jacket for a refund or exchange.

NOTE: This recall does NOT apply to heated jacket styles other than the 7 styles referenced, or to Columbia’s heated vests, boots or gloves, or chargers and adapters sold with any of those products.

2012 BATTERY PACK RECALL

In cooperation with the U.S. Consumer Product Safety Commission, Columbia is voluntarily recalling battery packs sold with certain jackets in nine of its retail outlets and online at www.columbia.com between September 21 and November 27, 2012 and offering free replacements. View the joint press release we issued with CPSC.

Columbia Sportswear identified a defect in lithium-polymer rechargeable battery packs (Columbia Part No.: 054978-001) that could cause the battery packs to overheat, which could pose a risk of fire.

The recalled batteries may have been included with approximately 33 jackets sold to consumers between September 21 and November 27, 2012. If you purchased any Columbia electric jacket online at www.columbia.com or at any of the Columbia retail outlets listed below between those dates, please immediately compare the battery packs to the information here to determine whether they are subject to this recall.

The nine Columbia outlets that may have sold the recalled batteries were:

Columbia Sportswear
1911 Leesburg Grove City Rd
GROVE CITY, PA 16127


Columbia Sportswear
11211 120th Ave #C046
PLEASANT PRAIRIE, WI 53158-1705


Columbia Sportswear
12801 W Sunrise Blvd
SUNRISE, FL 33304


Columbia Sportswear
12150 S Beyer Rd #F-233
BIRCH RUN, MI 48415-9496


Columbia Sportswear
173 Marigold Court
CENTRAL VALLEY, NY 10917


Columbia Sportswear
755 S Grand Central Pkwy
LAS VEGAS, NV 89106


Columbia Sportswear
6415 Labeaux Ave NE #C070
ALBERTVILLE, MN 55301


Columbia Sportswear
6699 N Landmark Dr, Ste E102
PARK CITY, UT 84098


Columbia Sportswear
1 Premium Outlet Blvd #155
WRENTHAM, MA 02093

If, after comparing your battery packs to the information here, you believe your battery packs are subject to this recall, please immediately discontinue using them and call Columbia Customer Service at 1-800-622-6953, or email Columbia@custhelp.com, to request free shipping materials and replacement battery packs.

If you are unsure whether your battery packs are subject to this recall, please contact Columbia customer service at 1-800-622-6953 (1-800-Ma-Boyle) between 6 am-6 pm PT, or by email at columbia@custhelp.com.

This issue affects only the battery packs; the jackets themselves do not present a safety risk. This recall does not apply to battery packs sold after November 27, 2012 by authorized Columbia dealers, Columbia retail stores and ecommerce sites. This recall also does not apply to batteries purchased with Columbia’s Electric boots or gloves, or chargers and adapters sold with jackets.


2011 Battery Pack Recall

In cooperation with the U.S. Consumer Product Safety Commission, Columbia is voluntarily recalling battery packs sold with jackets between July 2011 to September 2011 and offering free replacements. View the Recall Alert.

Columbia Sportswear identified a defect in lithium-polymer rechargeable battery packs (Columbia Part: 054978-001) sold with three models of Omni-Heat™ Electric (“OHE”) jackets. The defect could cause the battery packs to overheat, which could pose a risk of fire. Two battery packs were included with each jacket. The defective batteries were included with jackets that were distributed to approximately 20 consumers between July 2011 to September 2011.

Battery packs sold with the following three jackets are subject to this recall:

  • Omni-Heat™ Electric Wader Widgeon™ Interchange (HM7197)
  • Omni-Heat™ Electric Big Game™ Interchange (HM7198)
  • Omni-Heat™ Electric Gale Warning I/C (FM7323)

 

This recall does not apply to battery packs sold after November 1, 2011 by authorized Columbia dealers, Columbia retail stores or ecommerce sites. This recall also does not apply to batteries purchased with Columbia Omni-Heat Electric boots or gloves, Omni-Heat Electric jackets, chargers or adapters sold with jackets.

The company requests customers compare their battery packs to the information here to determine whether they are subject to this recall. If, after reviewing the information, you are still unsure whether your battery packs are subject to this recall, please contact Columbia customer service at 1-800-622-6953 (1-800-Ma-Boyle) between 6 am-6 pm PT, or by email at columbia@custhelp.com.