A small number of the 2012 Columbia heated jackets may contain a heated inner wrist cuff component with a manufacturing flaw that may cause an electrical short to occur, giving rise to a potential burn risk. The safety of our consumers is always our top priority.
If you purchased any Columbia electric jacket(s) between May 2012 and January 2013, please immediately compare your jacket to the information here to determine whether it is subject to this recall.
If you believe your jacket is subject to this recall, or if you are unsure, please immediately discontinue using the jacket, disconnect both batteries from the electrical connections inside the battery pouches, and call one of the following toll-free recall hotlines:
0800 265 65
0800 022 0116
800 040 400
00800 141 0103
0800 915 763
0800 895 908
0800 912 910
080018 18 552
00800 1809 204 8400
0800 898 597
00800 8529 5223
0808 234 1630
971 (4) 3504444 ext. 664
0808 234 1630
800 787 118
A representative will assist you in determining whether your jacket is subject to this recall and, if so, will register you for the recall and provide instructions for returning your jacket for a refund or exchange.
NOTE: This recall does NOT apply to heated jacket styles other than the 7 styles referenced, or to Columbia’s heated vests, boots or gloves, or chargers and adapters sold with any of those products.
2012 BATTERY PACK RECALL
In cooperation with the U.S. Consumer Product Safety Commission, Columbia is voluntarily recalling battery packs sold with certain jackets in nine of its retail outlets and online at www.columbia.com between September 21 and November 27, 2012 and offering free replacements. View the joint press release we issued with CPSC.
Columbia Sportswear identified a defect in lithium-polymer rechargeable battery packs (Columbia Part No.: 054978-001) that could cause the battery packs to overheat, which could pose a risk of fire.
The recalled batteries may have been included with approximately 33 jackets sold to consumers between September 21 and November 27, 2012. If you purchased any Columbia electric jacket online at www.columbia.com or at any of the Columbia retail outlets listed below between those dates, please immediately compare the battery packs to the information here to determine whether they are subject to this recall.
The nine Columbia outlets that may have sold the recalled batteries were:
1911 Leesburg Grove City Rd
GROVE CITY, PA 16127
11211 120th Ave #C046
PLEASANT PRAIRIE, WI 53158-1705
12801 W Sunrise Blvd
SUNRISE, FL 33304
12150 S Beyer Rd #F-233
BIRCH RUN, MI 48415-9496
173 Marigold Court
CENTRAL VALLEY, NY 10917
755 S Grand Central Pkwy
LAS VEGAS, NV 89106
6415 Labeaux Ave NE #C070
ALBERTVILLE, MN 55301
6699 N Landmark Dr, Ste E102
PARK CITY, UT 84098
1 Premium Outlet Blvd #155
WRENTHAM, MA 02093
If, after comparing your battery packs to the information here, you believe your battery packs are subject to this recall, please immediately discontinue using them and call Columbia Customer Service at 1-800-622-6953, or email Columbia@custhelp.com, to request free shipping materials and replacement battery packs.
If you are unsure whether your battery packs are subject to this recall, please contact Columbia customer service at 1-800-622-6953 (1-800-Ma-Boyle) between 6 am-6 pm PT, or by email at firstname.lastname@example.org.
This issue affects only the battery packs; the jackets themselves do not present a safety risk. This recall does not apply to battery packs sold after November 27, 2012 by authorized Columbia dealers, Columbia retail stores and ecommerce sites. This recall also does not apply to batteries purchased with Columbia’s Electric boots or gloves, or chargers and adapters sold with jackets.
2011 Battery Pack Recall
In cooperation with the U.S. Consumer Product Safety Commission, Columbia is voluntarily recalling battery packs sold with jackets between July 2011 to September 2011 and offering free replacements. View the Recall Alert.
Columbia Sportswear identified a defect in lithium-polymer rechargeable battery packs (Columbia Part: 054978-001) sold with three models of Omni-Heat™ Electric (“OHE”) jackets. The defect could cause the battery packs to overheat, which could pose a risk of fire. Two battery packs were included with each jacket. The defective batteries were included with jackets that were distributed to approximately 20 consumers between July 2011 to September 2011.
Battery packs sold with the following three jackets are subject to this recall:
Omni-Heat™ Electric Wader Widgeon™ Interchange (HM7197)
Omni-Heat™ Electric Big Game™ Interchange (HM7198)
Omni-Heat™ Electric Gale Warning I/C (FM7323)
This recall does not apply to battery packs sold after November 1, 2011 by authorized Columbia dealers, Columbia retail stores or ecommerce sites. This recall also does not apply to batteries purchased with Columbia Omni-Heat Electric boots or gloves, Omni-Heat Electric jackets, chargers or adapters sold with jackets.
The company requests customers compare their battery packs to the information here to determine whether they are subject to this recall. If, after reviewing the information, you are still unsure whether your battery packs are subject to this recall, please contact Columbia customer service at 1-800-622-6953 (1-800-Ma-Boyle) between 6 am-6 pm PT, or by email at email@example.com.
When you join for free, you’ll get free standard shipping and be the first to receive exciting offers. And as if that’s not enough, you could win a $100 gift card during the month you enter to spend online or in-store just by signing up!*