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iPHONE TAKE TEN APP2012 HEATED JACKET RECALL
Columbia is voluntarily recalling 7 styles of heated jackets sold worldwide by major retailers, sporting or outdoor stores, ecommerce sites, and Columbia retail stores and ecommerce sites between May 2012 and January 2013. View the joint press release we issued with CPSC and Health Canada.
A small number of the 2012 Columbia heated jackets may contain a heated inner wrist cuff component with a manufacturing flaw that may cause an electrical short to occur, giving rise to a potential burn risk. The safety of our consumers is always our top priority.
If you purchased any Columbia electric jacket(s) between May 2012 and January 2013, please immediately compare your jacket to the information here to determine whether it is subject to this recall.
If you believe your jacket is subject to this recall, or if you are unsure, please immediately discontinue using the jacket, disconnect both batteries from the electrical connections inside the battery pouches, and call one of the following toll-free recall hotlines:
| Country | Phone number | Country | Phone number |
| Austria | 0800 802181 | Japan | 0800-222-2097 |
| Belgium | 0800 265 65 | Korea | 003-0813-2840 |
| Canada Cell | 1-866-201-9073 | Lebanon | 961-4-540840 |
| China (Northern) | 10-800-713-1516 | Netherlands | 0800 022 0116 |
| China (Sothern | 10-800-130-1447 | Norway | 800-12 018 |
| Czech Republic | 800 040 400 | Philippines | 1-800-1-116-1202 |
| Denmark | 8088-8608 | Poland | 00800 141 0103 |
| Finland | 0800 915 763 | Romania | 0800 895 908 |
| France | 0800 912 910 | Russia | 8-800-100-6948 |
| Germany | 080018 18 552 | Spain | 900-838 108 |
| Greece | 00800 1809 204 8400 | Sweden | 020-792-058 |
| Hong Kong | 800-906-148 | Switzerland | 0800 898 597 |
| Hungary | 06-800-20090 | Taiwan | 00801-14-7055 |
| Indonesia | 001-803-015-204-6092 | Turkey | 00800 8529 5223 |
| Ireland (Northern) | 0808 234 1630 | UAE | 971 (4) 3504444 ext. 664 |
| Ireland (Sourthern) | 1-800-550-304 | United Kingdom | 0808 234 1630 |
| Israel | 1-809-494 171 | United States | 1-866-201-9073 |
| Jordan | 961-4-540840 | ||
| Kazakhstan | 8-800-333-3511 | ||
| Italy | 800 787 118 |
A representative will assist you in determining whether your jacket is subject to this recall and, if so, will register you for the recall and provide instructions for returning your jacket for a refund or exchange.
NOTE: This recall does NOT apply to heated jacket styles other than the 7 styles referenced, or to Columbia’s heated vests, boots or gloves, or chargers and adapters sold with any of those products.
2012 BATTERY PACK RECALL
In cooperation with the U.S. Consumer Product Safety Commission, Columbia is voluntarily recalling battery packs sold with certain jackets in nine of its retail outlets and online at www.columbia.com between September 21 and November 27, 2012 and offering free replacements. View the joint press release we issued with CPSC.
Columbia Sportswear identified a defect in lithium-polymer rechargeable battery packs (Columbia Part No.: 054978-001) that could cause the battery packs to overheat, which could pose a risk of fire.
The recalled batteries may have been included with approximately 33 jackets sold to consumers between September 21 and November 27, 2012. If you purchased any Columbia electric jacket online at www.columbia.com or at any of the Columbia retail outlets listed below between those dates, please immediately compare the battery packs to the information here to determine whether they are subject to this recall.
The nine Columbia outlets that may have sold the recalled batteries were:
Columbia Sportswear 1911 Leesburg Grove City Rd GROVE CITY, PA 16127 Columbia Sportswear 11211 120th Ave #C046 PLEASANT PRAIRIE, WI 53158-1705 Columbia Sportswear 12801 W Sunrise Blvd SUNRISE, FL 33304 Columbia Sportswear 12150 S Beyer Rd #F-233 BIRCH RUN, MI 48415-9496 Columbia Sportswear 173 Marigold Court CENTRAL VALLEY, NY 10917
If, after comparing your battery packs to the information here, you believe your battery packs are subject to this recall, please immediately discontinue using them and call Columbia Customer Service at 1-800-622-6953, or email Columbia@custhelp.com, to request free shipping materials and replacement battery packs.
If you are unsure whether your battery packs are subject to this recall, please contact Columbia customer service at 1-800-622-6953 (1-800-Ma-Boyle) between 6 am-6 pm PT, or by email at columbia@custhelp.com.
This issue affects only the battery packs; the jackets themselves do not present a safety risk. This recall does not apply to battery packs sold after November 27, 2012 by authorized Columbia dealers, Columbia retail stores and ecommerce sites. This recall also does not apply to batteries purchased with Columbia’s Electric boots or gloves, or chargers and adapters sold with jackets.
2011 Battery Pack Recall
In cooperation with the U.S. Consumer Product Safety Commission, Columbia is voluntarily recalling battery packs sold with jackets between July 2011 to September 2011 and offering free replacements. View the Recall Alert.
Columbia Sportswear identified a defect in lithium-polymer rechargeable battery packs (Columbia Part: 054978-001) sold with three models of Omni-Heat™ Electric (“OHE”) jackets. The defect could cause the battery packs to overheat, which could pose a risk of fire. Two battery packs were included with each jacket. The defective batteries were included with jackets that were distributed to approximately 20 consumers between July 2011 to September 2011.
Battery packs sold with the following three jackets are subject to this recall:
- Omni-Heat™ Electric Wader Widgeon™ Interchange (HM7197)
- Omni-Heat™ Electric Big Game™ Interchange (HM7198)
- Omni-Heat™ Electric Gale Warning I/C (FM7323)
This recall does not apply to battery packs sold after November 1, 2011 by authorized Columbia dealers, Columbia retail stores or ecommerce sites. This recall also does not apply to batteries purchased with Columbia Omni-Heat Electric boots or gloves, Omni-Heat Electric jackets, chargers or adapters sold with jackets.
The company requests customers compare their battery packs to the information here to determine whether they are subject to this recall. If, after reviewing the information, you are still unsure whether your battery packs are subject to this recall, please contact Columbia customer service at 1-800-622-6953 (1-800-Ma-Boyle) between 6 am-6 pm PT, or by email at columbia@custhelp.com.
