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Customer Service

Online Warranty Form

At Columbia Sportswear, we expect our products to be free of manufacturer defects. However, should you have a warranty issue, return the item to us for evaluation. We will repair it if possible or replace all valid warranty items. Normal wear and tear, modifications, alterations, negligence, damage and use for a purpose other than for which it was designed, are not covered by the Columbia Sportswear Warranty. Outerwear and equipment have a limited lifetime warranty, all other products are warranted for one year.

Please fill out the brief form below, telling us who you are, what product you have, and what happened to your product. Once this form has been completed, it will provide you instructions, to print, that explain how to send your warranty product to us for evaluation.


Please contact L'Amy:
Phone: 1-800-243-6350
Please contact Randa Accessories:
Email: or
Phone: 1-847-292-8300 or 1-847-292-8349
Please contact Adao:
Phone: 877-308-4740
Please contact customer care:
Phone: (800) 622-6953
M-F, 5:00 a.m. to 6:30 p.m. Pacific Time
This Columbia Sportswear product is covered by a one year limited warranty. Due to this, it is no longer eligible under the terms of our warranty.
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