Warranty

At Columbia Sportswear, we expect our products to be free of manufacturer defects. However, should you have a warranty issue, return the item to us for evaluation. We will repair it if possible or replace all valid warranty items. Normal wear and tear, modifications, alterations, negligence, damage and use for a purpose other than for which it was designed, are not covered by the Columbia Sportswear Warranty. Outerwear and equipment have a limited lifetime warranty, all other products are warranted for one year.

Please fill out the brief form below, telling us who you are, what product you have, and what happened to your product. Once this form has been completed, it will provide you instructions, to print, that explain how to send your warranty product to us for evaluation.

Check Your Warranty

*Required

*Select Type of Product
Outerwear
Footwear
Sportswear
Equipment
Watches
Sunglasses
Accessories

For warranty support, please contact:

Phone: (800) 622-6953

M-F, 5:00 a.m. to 6:30 p.m. Pacific Time

(warranty-sportswear) Todo: Define Behaviour for Sportswear
This Columbia Sportswear product is covered by a one year limited warranty. Due to this, it is no longer eligible under the terms of our warranty.

Your warranty is covered by

L'Amy

For warranty support, please contact:

Email: support@lamyamerica.com

Phone: 1-800-243-6350

Your warranty is covered by

Adao

For warranty support, please contact:

Phone: 877-308-4740

Your warranty is covered by

Randa Accessories

For warranty support, please contact:

Email: ruizm@randa.net or gallery@randa.net

Phone: 1-847-292-8300 or 1-847-292-8349

Warranty Process

  • ■ Fill out a brief warranty form describing what happened.
  • ■ Print a copy of your completed warranty form.
  • ■ Locate your proof of purchase and ensure it clearly states the original purchase location, date and price.
  • ■ If your item is Outerwear, Sportswear or Equipment, it must be cleaned prior to sending in for a warranty evaluation.
  • ■ Ship your item, along with the printed warranty form and proof of purchase for evaluation using the carrier of your choice.
  • ■ We recommend using a carrier that will provide a tracking number to trace the package if necessary.
  • ■ Columbia Sportswear is not responsible for packages being shipped to us that are lost or damaged in transit. We recommend you insure items for their full value when using the carrier or your choice.
  • ■ If the Warranty Department determines, in its sole discretion, that the item has a defect covered under Warranty, we will repair or replace it.
  • ■ If the defective item is evaluated as not repairable and an identical product is not available, we will replace it with one of comparable style and color at our discretion.
  • ■ For other warranty related questions, visit our Warranty FAQ page.

Already Completed a Claim?

What happens next?

After we have evaluated your warranty claim, we’ll send you an e-mail letting you know the decision and next steps.

How long will it take to receive my exchange?

How long will it take to receive my warranty? Processing time is typically 4-6 weeks from the day we receive your warranty claim.