Warranty

Warranty Service Unavailable Between February 9th – February 20th

Our warehouse will be closed for system upgrade maintenance from February 9th – February 20th. During this time, our warranty intake system will be unavailable. We will continue to review packages that were sent before the update. We will resume processing new warranty returns on February 20th. All claims will be worked on in the order they were received.

STEP 1 of 5: Verify Product is Under Warranty

Verify below that your product is covered under our warranty. Please only include 1 item at a time.

Certain products may be excluded from the applicable Limited Warranty as indicated at the point of sale and/or on the product hang tag.

Disclaimer: Please check with the Warranty Department before submitting previously repaired garments for warranty claims. Repair done outside of the Columbia Warranty Department may void Columbia’s Limited Warranty applicable to your product.

What kind of product is it?

Outerwear
Footwear
Sportswear
Equipment
Tents
Watches
Sunglasses
Accessories

Product Warranty Details

Please select a product type to see its warranty details here.

Outerwear

Limited Lifetime Warranty

Examples: Insulated Jackets, Snow Gear, Shells, Some Fleece

Footwear

One Year Limited Warranty

Examples: Boots, Hiking Shoes, Sandals

Sportswear

One Year Good Faith Guarantee

Examples: T-Shirts, Button Ups, Shorts, Pants

Equipment

Limited Lifetime Warranty

Examples: Sleeping Bags, Backpacks

Tents

For warranty support, please contact:

Phone: (800) 622-6953 - press 3
M-F: 8am - 5pm PST

Your warranty is covered by

Adao

For warranty support, please contact:

Phone: 877-308-4740

Your warranty is covered by

L'Amy

For warranty support, please contact:

Email: support@lamyamerica.com

Phone: 1-800-243-6350

Your warranty is covered by

Randa Accessories

For warranty support, please contact:

Email: ruizm@randa.net or gallery@randa.net

Phone: 1-847-292-8300 or 1-847-292-8349

For warranty support, please contact: (800) 622-6953 - press 3, M-F: 8am - 5pm PST.
Sorry, your product is not under warranty.
This Columbia Sportswear product is covered by a one-year warranty. Due to this, it is no longer eligible under the terms of our warranty.
Sorry, your product is not under warranty.
Watches purchased prior to May 2010 are not eligible under the terms of our warranty.
Your product's warranty is covered by an external company.
Watches purchased from May 2010 forward are covered by ADAO. For warranty support, please contact: 877-308-4740
For warranty support, please contact: (800) 622-6953 - press 3, M-F: 8am - 5pm PST.
Your product's warranty is covered by an external company.
Sunglasses are covered by L'Amy. For warranty support, please contact: 1-800-243-6350
Your product's warranty is covered by an external company.
Accessories are covered by Randa Accessories. For warranty support, please contact: 1-847-292-8300 or 1-847-292-8349

STEP 2 of 5: Select Country

Select your country below.

Where did you purchase your item?

United States

If your product is covered under our warranty, please tell us a bit more about the item. Please only include 1 item per form submission.

Outside the U.S.

If your product is covered under our warranty, please select your country below. You will be redirected to the site.

STEP 3 of 5: Fill out and submit your claim form

* Denotes required

Product Type:

If your claim is not for this proudct type, return to step 1 and select the correct product.
* Where was your item purchased?
* If your product CANNOT be repaired, would you like to:

STEP 4 of 5: Ensure your item is freshly washed or clean

It is important that all items are cleaned or washed prior to being sent back for warranty processing and repair. Please confirm below that your item is currently in clean condition.

Please confirm that your product is in clean condition before submitting your claim.

Warranty Process

  • 1 Verify your product is under warranty.
  • 2 Select country.
  • 3 Fill out and submit a claim form.
  • 4 Ensure that the item is freshly washed or clean.
  • 5 Return the item to us with your claim number.

For our complete warranty policies, please select the appropriate link below.

For other warranty related questions, visit our Warranty FAQ page.